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Why no points changed in a rated game?

I created a standard RATED game.

Other player joined, at the end of the game, neither i nor the looser had any points added or deducted; this happened in two successive games.

What is going on? How can i ensure the looser gets points deducted and the winner gets points added?
lol that's ridiculous.. just because the loosers are complaining. i had a good run yesterday.

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